Terms & Conditions

TERMS & CONDITIONS

PAYMENTS
We accept PayPal & Card payments through our website, Bank Transfer or BACS & UK Cheques made payable to ‘ACME STAINLESS LTD’.
Please note we do not charge VAT

DELIVERY 
We endeavor to dispatch orders within 5 – 7 working days (excluding weekends) after receipt of payment.

Being the manufacturers, we take great pride & time to achieve the finish of our products so cannot rush the process & know that you will appreciate the wait.

We visit the Post Office twice a week to send our parcels.

We politely ask that you don’t make requests about the progress of your order as this takes time to reply to & holds up orders even more!

We do appreciate & thank you for your custom & patience.

BACK ORDERS (Excluding ‘one off’ parts made to order as we fit these in when we can).
If an item is not in stock it will be manufactured & dispatched as soon as possible unless you cancel your order.

RETURNS
We operate a ‘no quibble’ returns policy. Goods may be returned for a credit or a refund. The goods must be unused & accompanied by the original Invoice or Order ID Number. Goods returned at customers expense. We recommend that you send your returned goods ‘signed for’.

UK SHIPPING RATES
ORDERS UP TO THE VALUE OF:
£10.00 = £2.50
£20.00 = £4.50
£30.00 = £5.75
£40.00 = £6.75
£50.00 & OVER = £7.50

UK orders are dispatched by 1st Class Royal Mail & ‘Signed For’ for orders over value of £10.00, returned samples & ‘one off’ parts made to order.
Overseas orders – shipping will be calculated by weight & charged at cost.

E&OE